ConnectedCare

Insights

The Business of Better Care

Vendor-neutral perspective on selecting partners, launching ancillary service lines, and building an operating model independent practices can sustain.

Practice value

Selling Your Clinic? Need Growth Capital? Clean Your Data and Build Revenue-Driving Service Lines to Increase Your Multiple

My goal is to help independent medical practices remain independent. But there will always be physicians who want to retire, reduce their administrative burden, access growth capital, or pursue a strategic sale.

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Due diligence

Is Your Third-Party Vendor Using a Fourth-Party Vendor for Your Service?

When a medical practice hires a vendor, it may assume that vendor owns the technology, employs the clinical staff, and performs the services described during the sales process.

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Economics

Often the Cheapest Vendors Cost You the Most

Why the lowest sticker price is often the most expensive decision a medical practice can make — and how to evaluate total economic value instead.

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Growth

Missed Opportunity: Promote Your Service Lines

Practices invest heavily to attract new patients while current patients remain unaware of services already available to them. Here is how to change that.

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Vendor selection

Healthcare Professionals: Don’t Be Scared of Salespeople—Leverage Them

Strong sales professionals can be valuable sources of information, introductions, and market intelligence. Here is how to use that access without losing control of your buying process.

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Leadership

“I Became a Physician to Practice Medicine, Not Everything Else”

Physicians did not complete years of medical school, residency, and specialty training to become experts in payroll, advertising, EHR integrations, prior authorization, vendor contracts, denial management, human resources, or reimbursement strategy.

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Leadership

“I Know Medicine, Not Business” Is No Longer an Excuse

Physicians spend years learning how to diagnose disease, treat patients, and make complex clinical decisions. Most receive little formal education in finance, operations, human resources, marketing, technology, or vendor management.

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Growth

You’re a Physician. Why Don’t You Network?

Medicine may be the most naturally networked profession in the country.

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Leadership

Why You Got “Burned” by a Vendor: Are You Accountable?

A leadership framework for evaluating vendors, defining accountability, and preventing repeat failures in ancillary service line partnerships.

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Ancillary programs

Why Ancillary Programs Underperform at Medical Practices

26 reasons ancillary service lines fail to reach their clinical, operational, and financial potential — and what medical practices can do differently.

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Due diligence

What Healthcare Vendors Won’t Tell You

16 questions practice leaders should ask before signing.

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Due diligence

You Don’t Need References From Your Specialty. You Just Need References.

What to ask on a reference call — and why a matching specialty tells you far less than how the vendor actually performs after the contract is signed.

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Vendor selection

Medical Practices Need to Stop Buying Because “The Cool Kids Do It”

Why peer referrals, GPO portfolios, and social proof are a starting point for vendor evaluation — never a substitute for independent judgment.

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Economic series

We All “Cry” About Change, but Stop Holding On to What Doesn’t Work

Change creates discomfort. But holding on to an operating model that no longer works creates consequences — and independent practices are already losing ground.

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Vendor selection

Are You a Square Peg in a Round Hole?

Sometimes healthcare vendors have not identified their ideal client.

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Vendor selection

The Benefits of a Clinic Working With a “True” Healthcare Startup

Working with an early-stage healthcare company carries risk.

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